Shipping Policy

1. Overview

This Shipping Policy applies to all product orders placed through our website https://bootsandcrampons.com/.

We strive to ensure timely processing and delivery of all orders; however, delivery timelines may vary depending on location, product availability, and external factors.

2. Order Processing Time

• All orders are processed within 3–5 working days after confirmation of payment.
• Orders are not processed on Sundays or public holidays.
• In case of high order volumes or unforeseen circumstances, processing may be slightly delayed.

3. Shipping Timelines

Estimated delivery timelines from the date of dispatch:

• Metro Cities: 5–7 working days
• Non-Metro / Remote Areas: 5–10 working days

Please note that these timelines are indicative and may vary based on courier serviceability and location.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.
• The Company may offer free shipping on select products or above a certain order value at its discretion.

5. Delivery Partners

We use trusted third-party courier and logistics partners to deliver your orders. Once dispatched, delivery is managed by the respective courier company.

6. Order Tracking

• Tracking details will be shared via email/SMS once the order is shipped.
• Customers are responsible for tracking the shipment using the provided details.

7. Delivery Delays

While we aim for timely delivery, delays may occur due to:

• Weather conditions
• Remote or difficult-to-access locations
• Courier service disruptions
• Public holidays or strikes

Boots & Crampons Pvt. Ltd. shall not be held liable for delays caused by such external factors.

8. Incorrect Address or Delivery Failure

• Customers must ensure accurate shipping details at the time of order.
• In case of incorrect or incomplete address, additional shipping charges may apply for re-dispatch.
• If a package is returned due to failed delivery attempts, re-shipping will be done at the customer’s expense.

9. Damaged, Lost, or Missing Shipments

• If you receive a damaged product, you must notify us within 48 hours of delivery.
• Please share clear photos/videos (preferably an unboxing video) for verification.
• In case of lost shipments, we will coordinate with the courier partner; resolution timelines may vary.

10. International Shipping (If Applicable)

• International orders may be subject to customs duties, taxes, and import charges.
• These charges are the sole responsibility of the customer.
• Delivery timelines for international orders may vary depending on destination and customs clearance.

11. Partial Shipments

In certain cases, orders may be shipped in multiple packages based on product availability. Customers will be informed accordingly.

12. Contact Us

For any shipping-related queries or concerns, please contact:

Boots & Crampons Pvt. Ltd.
Email: mailbootscrampons@gmail.com
Phone: +91 9000 603 444

Last updated: 1^st May 2026