Shipping Policy

1. Overview

This Shipping Policy applies to all product orders placed through the website https://bootsandcrampons.com/ (“Website”) operated by Boots & Crampons Pvt. Ltd. (“Company”, “we”, “our”, “us”).

We aim to process and deliver orders in a timely and efficient manner. However, delivery timelines may vary depending on product availability, destination, courier serviceability, weather conditions, and other external factors.

By placing an order on our Website, you agree to the terms outlined in this Shipping Policy.

2. Order Processing Time

• All orders are generally processed within 3–5 working days after successful payment confirmation.

• Orders are not processed, packed, or dispatched on:

  • Sundays

  • National/public holidays

  • Company-declared holidays

• During periods of high order volumes, sales, or operational disruptions, processing timelines may be extended.

In such situations, customers will be informed where reasonably possible.

3. Shipping Timelines

Estimated delivery timelines from the date of dispatch are as follows:

Please note:

• Delivery timelines are indicative and not guaranteed.

• Actual delivery may vary depending on courier operations, local accessibility, weather, or governmental restrictions.

4. Shipping Charges

• Applicable shipping charges, if any, will be displayed during checkout before payment confirmation.

• The Company may offer:

  • Free shipping promotions

  • Discounted shipping

  • Minimum order value benefits

Such offers are entirely at the discretion of the Company and may be modified or withdrawn without prior notice.

5. Delivery Partners

The Company uses trusted third-party courier and logistics providers for order deliveries.

Once an order is dispatched:

• Delivery operations are managed by the respective courier partner

• Delivery timelines and service quality are subject to the courier provider’s operations and policies

The Company shall not be liable for delays, damages, or failures caused solely by third-party logistics providers beyond reasonable control.

6. Order Tracking

• Shipment tracking details shall be shared via email, SMS, or messaging platforms once the order is dispatched.

• Customers are responsible for:

  • Monitoring shipment updates

  • Coordinating with courier partners where necessary

  • Ensuring availability at the delivery address

7. Delivery Delays

Delays may occur due to circumstances beyond the Company’s control, including but not limited to:

• Extreme weather conditions

• Landslides or natural disasters

• Remote or inaccessible delivery locations

• Courier service disruptions

• Public holidays or strikes

• Political unrest or government restrictions

• Transportation delays

The Company shall not be held liable for delays arising from such external factors.

8. Incorrect Address & Failed Deliveries

Customers are responsible for providing complete and accurate shipping information at the time of order placement.

If a delivery fails due to:

• Incorrect address

• Incomplete address

• Unavailability of recipient

• Refusal to accept delivery

then:

• Re-shipping charges may apply

• Additional courier fees may be recovered from the customer

• Refunds may be reduced after deduction of shipping and handling costs

9. Damaged, Lost, or Missing Shipments

A. Damaged Deliveries

If a customer receives a damaged package or product:

• The issue must be reported within 48 hours of delivery

• Customers should provide:

  • Clear photographs

  • Videos

  • Preferably an unboxing video for verification purposes

Claims reported after the specified timeline may not be eligible for resolution.

B. Lost or Missing Shipments

In case of lost shipments:

• The Company will coordinate with the courier partner for investigation and resolution

• Resolution timelines may vary depending on courier procedures

The Company reserves the right to determine the appropriate resolution, including replacement, reshipment, store credit, or refund where applicable.

10. International Shipping (If Applicable)

For international orders:

• Delivery timelines may vary depending on destination country and customs clearance

• Customers shall be solely responsible for:

  • Customs duties

  • Import taxes

  • VAT/GST

  • Clearance fees

  • Any other local charges

The Company shall not be liable for delays caused by customs authorities or international shipping regulations.

11. Partial Shipments

In certain cases, orders may be fulfilled in multiple shipments due to:

• Product availability

• Warehouse logistics

• Supplier delays

Customers shall be informed where partial shipments are applicable.

12. Force Majeure

The Company shall not be responsible for failure or delay in shipping caused by events beyond reasonable control, including but not limited to:

• Natural disasters

• Floods or landslides

• Pandemics

• War or political unrest

• Transportation failures

• Government restrictions

• Labor strikes

13. Limitation of Liability

To the maximum extent permitted by law, the Company’s liability relating to shipping or delivery shall not exceed the amount paid by the customer for the affected product(s).

The Company shall not be liable for indirect, incidental, or consequential damages arising from shipping delays or delivery failures.

14. Contact Information

For any shipping-related questions or concerns, please contact:

Boots & Crampons Pvt. Ltd.
Website: https://bootsandcrampons.com/
Email: mailbootscrampons@gmail.com
Phone: +91 9000 603 444

Last Updated: 1st May 2026