This Cancellation & Refund Policy governs cancellations, refunds, rescheduling, and transfer requests for all treks, expeditions, training programs, rental services, and related activities organized by Boots & Crampons Pvt. Ltd. (“Company”, “we”, “our”, “us”).
By booking any trek, expedition, or service with the Company, participants acknowledge and agree to this Policy along with the applicable Terms & Conditions.
Cancellation requests must be submitted in writing via email to:
The applicable refund or transfer amount shall be calculated based on the number of days remaining before the official expedition/trek start date.
If a participant cancels more than 60 days prior to the expedition start date:
The participant is eligible for:
90% refund of the total trek/expedition cost
OR
100% transfer credit toward a future trek/expedition
If a participant cancels between 60 and 30 days prior to the expedition start date:
The participant is eligible for:
80% refund of the total trek/expedition cost
OR
90% transfer credit toward a future trek/expedition
If a participant cancels between 30 and 10 days prior to the expedition start date:
The participant is eligible for:
50% refund of the total trek/expedition cost
OR
75% transfer credit toward a future trek/expedition
If a participant cancels less than 10 days prior to the expedition start date:
The participant is eligible for:
10% refund of the total trek/expedition cost
OR
25% transfer credit toward a future trek/expedition
Transfer credits:
Are non-refundable
May be used only for future expeditions organized by the Company
Must generally be utilized within 12 months from the original expedition date unless otherwise approved
Are subject to seat availability and price differences
Cannot be transferred to another participant without written approval from the Company
If the future expedition cost is higher, the participant must pay the price difference.
The following may be non-refundable irrespective of cancellation timing:
Permit fees
Visa fees
Insurance charges
Booking platform/payment gateway charges
Government taxes
Hotel or transportation advance payments already committed
Customized logistics or special arrangements
The Company reserves the right to cancel, postpone, modify, or reschedule any trek or expedition due to:
Weather conditions
Natural disasters
Safety concerns
Insufficient participants
Government restrictions
Political unrest
Pandemics
Operational or logistical challenges
In such cases, the Company may offer:
Rescheduling options
Transfer credit
Partial or full refund depending on recoverable operational costs
The Company shall not be liable for:
Flight/train cancellations
Visa losses
Hotel bookings made independently
Third-party expenses incurred by participants
No refunds or credits shall be provided in the following situations:
Failure to report on time
Voluntary withdrawal during the expedition
Removal due to misconduct
Removal due to medical unfitness or safety concerns
Non-compliance with expedition leader instructions
Approved refunds shall generally be processed within:
7–21 business days
Actual credit timelines may vary depending on banks, payment gateways, and financial institutions.
The Company shall not be held responsible for cancellations, delays, losses, or additional expenses caused by events beyond its control, including but not limited to:
Natural disasters
Landslides
Avalanches
Pandemics
Political unrest
Transportation disruptions
Government orders
Extreme weather conditions
Refunds or credits in such situations shall be determined at the sole discretion of the Company after deduction of unrecoverable operational expenses.
This Policy shall be governed by the laws of India.
Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of courts located in New Delhi, India.
Boots & Crampons Pvt. Ltd.
Website: https://bootsandcrampons.com/
Email: mailbootscrampons@gmail.com
Phone: +91 9000 603 444
Last Updated: 1st May 2026
